Welcome
Hotel Trueba team wishes you a pleasant stay!
Here you will find everything you need to make the most of your trip.
Reception: 09:00 – 16:00
Parking: 24h
Emergency phone at night:
+34 717 128 443
SERVICES
We believe that excellence is the sum of countless small actions, details and services.
Parking
We have a discount on the daily rate at the Okendo car park located 2 minutes walk from the guesthouse. These have a duration of 24 or 48 hours. The main entrance is located at 4 República Argentina Street. Parking Okendo Telpark by Empark
We inform you that it is not necessary to pay anything at the car park, the payment is made at the hotel to get the discount. We recommend that you go to the car park first and then give us the ticket at the hotel where we will explain to you how to benefit from the discount.
Transfers
Do you need a transfer service to the main airports? Check our rates and book them at reception:
| Up to 4 people | From 4 to 8 people | |
|---|---|---|
| Bilbao airport: Loiu (BIO) | 190,00€ | 215,00€ |
| San Sebastián Airport: Hondarribia (EAS) | 48,00€ | 70,00€ |
| Biarritz Airport: Biarritz (BIQ) | 130,00€ | 150,00€ |
If you wish to book a transfer to another destination, please ask at reception.
Umbrellas
We don’t want the rain to ruin your stay in Donostia. That’s why we have an umbrella lending system available at the main entrance.
Let nothing stop you from exploring our wonderful city!
Printing documents
If you need to print your boarding pass or any other document send us an email to trueba@nicolasabh.com and we will be happy to print it for you from 9.00 to 16.00hrs.
Just drop into reception to pick it up.
Free minibar, coffee and tea
Relax and enjoy our variety of drinks from the minibar and free coffees and teas 24 hours a day.
ACCOMMODATION RULES
At Trueba we want you to enjoy your stay to the full. Therefore, we leave you this guide so that you know the rules of the environment of what is going to be your home for the next few days. Remember that complying with the rules is compulsory and is in your interest and ours.
Do not make noise after 22:00, other people are resting.
Do not play music too loud.
Make correct use of the “Do not disturb” or “clean room”.
Smoking is not allowed inside, you can smoke on the terraces.
You are not allowed to take towels or glass water bottles.
FAQS
We have a discount at the public car park “Plaza Cataluña”. The entrance is in the square itself and is located just a few minutes from the hotel.
When you arrive at the hotel you will have to give us the ticket generated by the car park so that we can apply the discount. We inform you that it is not necessary to pay anything at the car park.
It is not necessary to book in advance.
Maximum height: 2,10m.
We have a private ford in front of the hotel with capacity for 1 car. You can use it to unload your luggage.
